FAQS-Fast Self Service

We believe in delivering excellent customer service and we are dedicated to satisfying our customers. If you have any questions, comments or suggestions, feel free to contact us!

About Products:

1.Sell Out? What If The Item I’m Interested In Is No Longer Available In My Size?

New items can be sold out rather quickly, but we may get more soon! Please contact our customer care department via New items can be sold out rather quickly, but we may get more soon!
Please contact our customer care department via email and we will do our best to notify you if the item becomes available again. Please include the best email address for reaching you when the item becomes available.

2.What Should Do If The Size On The Tag Is Different From What I Ordered?

The size shows on the website will be converted into international size before products are put on sale, which is standard and regular. Therefore, if you find that the size you get is not the same as shown on the website, don’t panic and worry. That size we sent you is right. Put them on first and see how it turns out. If they don't fit you well, you could return them definitely. (Please check our return policy)

3.Why The Color Of Received Clothing Is A Little Different From What I Saw Online?

The camera's perspective and the extent of lighting may cause a little color difference. Hope you could understand. If it does not affect the appearance and mood of your favorite clothing, we hope you can keep the clothing. However, we will try our best to avoid the matter happens.

4.Any Store Locations?

We just do the business on line.
Simply place an order and we will deliver your orders directly to your home.

5.What's your guarantee? I never shop on line before.

After placing your order, you can always check the order status in our site.
With the tracking number, you can check where your order/s are. We will deliver your orders directly to your home.
If you have any other concerns, you can reach us easily through contact us. Nothing to lose, we will even refund you if you are not satisfied!

6.Not Be Sure About A Size Or Have A Fit Question. How Do I Find This Information?

Please see our Size Guide on every product page for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please email our Customer Service Department.

7.Can I Get More Information On A Product?

We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best.
If there is anything further information you feel we need to put on there to help you, just let us know what information you'd like to see and we'll do our best to include it.

8.How can I find the latest products on the site?

You can choose New In to find the latest products. For other kinds of items, you can just sift the elements you prefer and the site will present you many choices.

9.Any Catalogues That I Can Buy From?

With over so many new items every week, and hundreds of items on the site at any one time, plus constantly changing fashion news, trend features and advice, it would simply be impossible for a paper catalogue to keep up.
Instead we prefer to focus our energy on providing our customers with a website where you can buy what you want when you want, 24 hours, 7 days a week and we believe that the images and catwalk give you a much more realistic view of the items you want.

10.Why some products do not have material information or back image?

We are trying our best to provide complete information on every product and we promise it will be accomplished soon. We are eager to provide you with as many products as possible to satisfy your shopping needs and our fast fashion mission, and we will continue to perfect ourselves.

About Discount:

11.How Do I Use A Discount Code?

If you have a discount coupon, when you go to “check out” page, you may find an option where you need to input the code, that’s how you use it.
>> Coupon using guide

12.Do newcomers have coupons?

10% Off For Your First Order Code : NEW10

13.Why isn't my coupon code applying?

Firstly, please be sure that your coupon code has already been added successfully. Also please be sure that the coupon code has not expired. Thirdly, please kindly note that coupon codes only apply to item(s) value, they will not apply to the shipping costs.

14.Where do I find your promotional activities?

Our promotional activities are placed in our homepage, so you can find them while opening our website.

15.Why my order does not enjoy free shipping?

If you do not have free shipping coupon, first you need to check whether your order is over $79.

About Payment:

16.How Do I Pay For My Order?

If you do not have free shipping coupon, first you need to check whether your order is over $79.

We like to give you plenty of payment options: we accept Visa, MasterCard credit card as our secure payment method which accepts all kinds of credit or debit cards. We also take security very seriously indeed, so your details will be safe with us.

17.Is It Safe To Use My Credit Card On The Website?

Please don’t worry; it is safe to order on our website.
We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed.
During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL).Welcome to choose your favorite items on our website.

18.Why Might My Credit Card Be Refused?

Your credit card may be refused for any of the following reasons:

The card may have expired. Check that your card is still valid.
You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
Make sure you’re using the latest version of your web browser. Maybe because your browser is installed some kinds of plug-ins. Please clear the cookies restart the browser and then try again.

About Orders:

19.How can I track my package?

We have made a special guide how to track your items. Simply click here and follow the steps.

20.Why Was My Order Canceled?

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order for refund.

21.Need To Change Something On My Order, How Can I Do That?

If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once the parcel was processed and sent to the post office, we will be unable to make any changes.
>>>Edit Your Shipping Address

22.Can I cancel my order?

Yes, you can cancel your order if it has not been shipped.
Once your order is shipped, it can no longer be cancelled. Please refer to our return policy for more information. Thank you for understanding.

About Shipping:

23.How long will I receive my package?

Normally you are expected to receive your package in 15-20 business days, but it is also affected by factors such as different destination addresses.More information please click Shipping & Delivery.

24.Why is my package returned?

The reasons for the return perhaps are as follows:

1) wrong address; 2) Invalid phone number; 3) Delivery attempts failed.
Please contact the local courier for detailed information. Or contact us and our customer service team will help you ASAP.

25.What should I do if my package was returned?

Please contact the local courier for more information. If you still cannot find your package, please contact us. We are willing to assist you on this issue.

26.Why should I contact my local delivery company?

Sometimes the delivery man fails to ship your order when you are not at home or the shipping address is incomplete or some other reason. So it will be faster and more convenient if the customer can call them directly to arrange for shipment. Don't forget to provide your tracking number to arrange for shipment.

About Return & Exchange:

27.Can products not shipped or out of stock be exchanged or returned?

Yes, for products that are not shipped or out of stock, you can first click here to contact our customer service, and then click here to exchange or return. For products already shipped, you cannot exchange or return before you receive them.

28.How to return?

You can click here to submit your return request.

Specific steps: the tracking number link in the website---order details---return
We accept return applications within 30 days from the date of delivery. Items in your package need to remain intact. Several items are not allowed to return or exchange, click Return Policy to know more.

29.Should I pay for the return shipping fee?

Yes, you need to pay for it. You’d better check our size information and confirm the order information before placing the order.

30.Can I return to the address on the received package?

No, any addresses on the parcel is not approved as the return address. Returned packages without an authorized return address from customer service representatives will not be refunded.Please contact Customer Service team, indicating the item(s) you would like to return and the reason.

Cant't find the answer you are looking for?

Customer Services